Shipping Policy – Xenasonali
Effective Date: March 13, 2024
At Xenasonali, we are committed to ensuring a smooth and reliable shipping experience for all our customers. Our Shipping Policy outlines the procedures, shipping costs, and delivery times associated with your purchase. By placing an order with us, you agree to the terms set forth in this policy.
1. Shipping Locations
We currently offer shipping within the United States and internationally. Please note that shipping fees and delivery times may vary based on the destination.
2. Order Processing
Once your order is placed and payment is confirmed, it will be processed within 1-2 business days. Orders are shipped on business days (Monday through Friday), excluding holidays. If there are any delays in processing, you will be notified via email.
3. Shipping Methods and Delivery Times
We offer a variety of shipping options to accommodate your needs, including standard, expedited, and express shipping. Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days
Please note that delivery times are estimates and may be affected by external factors such as weather conditions or third-party carrier delays.
4. Shipping Costs
Shipping costs are calculated based on the weight of your order, the delivery address, and the shipping method selected during checkout. You will be able to view the total shipping cost before completing your purchase.
For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost provided at checkout.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s status and estimated delivery date. If you experience any issues with tracking, please contact us for assistance.
6. Shipping Restrictions
Certain products may be restricted from international shipping due to regulatory or safety reasons. In such cases, you will be notified before completing your purchase.
7. Damaged or Lost Shipments
If your order is damaged or lost during transit, please contact our customer service team immediately at info@xenasonali.com or call 212-321-5221. We will assist you in resolving the issue and may offer a replacement or refund depending on the circumstances.
8. Address Accuracy
Please ensure that the shipping address you provide during checkout is accurate. We are not responsible for delays or lost packages due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us as soon as possible.
9. Shipping Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by third-party carriers, weather events, or other circumstances beyond our control. We will make every effort to keep you informed of any delays that may affect your order.
10. Contact Us
If you have any questions regarding our shipping policy, need assistance with an order, or have concerns about your delivery, please contact us:
Xenasonali
Address: 4452 Farnum Road, New York, New York, United States
Phone Number: 212-321-5221
Email: info@xenasonali.com
Website: www.xenasonali.com