Sales Policy – Xenasonali
Effective Date: March 13, 2024
At Xenasonali, we are committed to providing a seamless and transparent shopping experience for all of our customers. Our sales policy outlines the terms and conditions that apply to all purchases made through our website and at our physical location. By purchasing products from us, you agree to the following terms:
1. Product Availability
All products listed on our website are subject to availability. While we strive to keep our inventory up to date, we cannot guarantee that all products will be in stock at all times. If an item is out of stock or unavailable, we will notify you and provide options for a refund, backorder, or alternative product.
2. Pricing
Prices for products on our website are displayed in USD and may change without notice. We strive to ensure that all prices are accurate, but in the event of a pricing error, we reserve the right to cancel or adjust orders based on the correct price. Taxes and shipping fees may be added to the final price at checkout, depending on the shipping destination.
3. Payment Methods
We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment will be processed at the time of purchase.
4. Order Confirmation
Once your order is successfully placed, you will receive an order confirmation via email. This confirmation includes details of the products purchased, the total cost, and the estimated delivery date. Please review this information carefully to ensure accuracy.
5. Shipping and Delivery
We offer shipping services to various locations. Shipping costs are calculated based on the weight of the items, delivery address, and selected shipping method. Delivery times vary depending on your location, and we strive to ensure timely delivery. Once your order has been shipped, you will receive a tracking number to monitor your package.
6. Sales Tax
Sales tax is applied to orders based on the shipping address, as required by law. The applicable sales tax will be added during the checkout process.
7. Returns and Refunds
Our Return and Refund Policy allows customers to return products within 30 days of purchase, provided the product is unused and in its original condition. Please refer to our Return and Refund Policy for more details on the return process and eligibility.
8. Cancellations
You may cancel an order within 24 hours of purchase by contacting our customer service team at info@xenasonali.com or by calling 212-321-5221. After this period, cancellations may not be possible as the order may have already been processed or shipped.
9. Warranty
Certain products sold by Xenasonali may be covered by a manufacturer’s warranty. For more details on warranty coverage, please refer to the specific product’s description on our website or contact our customer support team.
10. Privacy and Security
We value your privacy and take every precaution to ensure that your personal information is securely handled. Please refer to our Privacy Policy for more information on how we protect your data.
11. Contact Us
If you have any questions about our sales policy, products, or services, please feel free to contact us:
Xenasonali
Address: 4452 Farnum Road, New York, New York, United States
Phone Number: 212-321-5221
Email: info@xenasonali.com
Website: www.xenasonali.com