Payment Policy – Xenasonali
Effective Date: March 13, 2024

At Xenasonali, we are committed to ensuring a seamless and secure payment experience for all our customers. Our Payment Policy outlines the accepted payment methods, payment processing, and related information for your orders. By making a purchase on our website, you agree to the terms and conditions of this payment policy.

1. Accepted Payment Methods
We accept the following payment methods for orders placed on our website:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal
• Other secure payment methods as may be offered at checkout

All payments are processed securely through trusted payment gateways to protect your personal and financial information.

2. Payment Authorization
When you place an order with Xenasonali, we will authorize your payment at the time of purchase. Your order will be processed once payment is confirmed. In some cases, additional verification may be required to process your order, especially for high-value transactions.

3. Payment Processing
Once payment is authorized, we will proceed with processing your order. If there are any issues with your payment (e.g., declined cards or errors), we will contact you for resolution. Your order will not be shipped until payment has been successfully processed and verified.

4. Pricing and Taxes
All prices on our website are listed in USD and may be subject to change without notice. Taxes, including sales tax, will be applied to your order based on the shipping address and the applicable tax rate. Shipping fees are calculated separately and will be added to the total at checkout.

5. Order Confirmation
After successfully completing your payment, you will receive an order confirmation email containing your order details, including the products purchased, the total cost, and the estimated delivery date. Please review this information for accuracy. If there are any discrepancies, please contact our customer service team immediately.

6. Payment Security
At Xenasonali, we take the security of your payment and personal data seriously. All transactions are encrypted and processed through secure payment systems to protect your financial information. We do not store any sensitive payment details on our servers.

7. Payment Disputes
If you believe there has been an error with your payment or an issue with a charge, please contact us immediately. We will review the issue and work with you to resolve it promptly. We may require additional information to investigate any payment disputes.

8. Payment Refunds
If you are eligible for a refund under our Return and Refund Policy, the refunded amount will be processed back to your original payment method. Refunds may take 5-10 business days to reflect, depending on your payment provider.

9. Contact Us
If you have any questions or concerns regarding our payment policy, or if you experience any issues with your payment, please do not hesitate to contact us:

Xenasonali
Address: 4452 Farnum Road, New York, New York, United States
Phone Number: 212-321-5221
Email: info@xenasonali.com
Website: www.xenasonali.com