Refund and Return Policy – Xenasonali
Effective Date: March 13, 2024

At Xenasonali, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, we offer a straightforward refund and return process. Please read our policy below for full details on how to return items and request refunds.

1. Return and Refund Eligibility
You may return items within 30 days from the date of purchase for a full refund, provided the following conditions are met:

• The product is in its original condition, unused, and in the original packaging.
• The product is not marked as “final sale” or “non-returnable.”
• Proof of purchase, such as an order receipt or invoice, must be provided.

2. How to Return Products
To initiate a return, please follow these steps:

1. Contact our customer support team at info@xenasonali.com or call 212-321-5221 to request a Return Authorization (RA) number.

2. Ensure that the product is securely packed in its original packaging.

3. Include a copy of the receipt or proof of purchase along with the RA number.

4. Ship the product back to our warehouse at the following address:

   Xenasonali
   Address: 4452 Farnum Road, New York, New York, United States

3. Refund Process
Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund to the original payment method. Please note:

• Refunds are typically processed within 7-10 business days.
• Shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
• If the product was purchased using a promotional discount, the refund will be for the actual paid amount.

4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at 212-321-5221 or email us at info@xenasonali.com. We will work with you to resolve the issue by offering a replacement, exchange, or refund, depending on the situation.

5. Non-Returnable Items
Certain products may not be eligible for return, including but not limited to:

• Items marked as “final sale” or “non-returnable” at the time of purchase.
• Custom-made or personalized products.
• Digital products or services.

6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original item for a refund and place a new order for the desired product.

7. Contact Us
If you have any questions regarding our refund and return policy or need assistance with your return, please contact us at:

Xenasonali
Address: 4452 Farnum Road, New York, New York, United States
Phone Number: 212-321-5221
Email: info@xenasonali.com
Website: www.xenasonali.com